One single portal to access a wide range of features: that is the idea behind MyHaulotte, a platform developed by the group and designed to give customers access to the services they need. This new tool is “focused on Haulotte machines and designed for our customers,” explains Etienne Garnier, Service Marketing Manager.
Services that are grouped and personalized
Haulotte’s e-services used to be spread over different websites. Now, everything is available in one place. Customers can easily find their way around, since the different sites are features of MyHaulotte. The environment is still the same.
MyHaulotte allows users to consult the technical library, which includes all our different user manuals. The tool also provides access to the online spare parts store. Users can also see, at a glance, whether their machines are part of a security campaign.
New features and notifications
Although these services were already available, MyHaulotte also offers new features. One new feature is a fleet management tool, which gives customers an overview of their fleet. Customers can also make an online maintenance request for their machine, and find out when the periodic inspections for each machine are due.
“Each account is configured for the customer’s fleet. For example, the library will give them access to the User Manuals of the machines they own,” says Etienne Garnier. For even more customization, MyHaulotte includes a notification system that can remind the user when their machine’s next periodic inspection is due.
Sherpal: taking things even further
MyHaulotte is made up of different modules that improve the customer experience. For even more convenience, customers can subscribe to Sherpal, a remote monitoring solution that optimizes fleet management and maintenance through data processing (number of hours used, machine location, fault code, etc.). As Etienne Garnier explains, “We have developed an agile digital tool that is highly customer-oriented and offers decision-making support. The project team worked very hard on it. We should all be proud of the result!”
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